Context
Remessa Online is one of Brazil’s largest international money transfer platforms, with both B2C (individuals) and B2B (businesses and partners) products.
In 2024, I joined as Senior Design Manager with the challenge of scaling design velocity without sacrificing quality.
The Problem
Years of incremental decisions without a system. Product teams working with duplicated components, inconsistent flows, and handoffs that generated constant rework.
Result: high lead time, B2B CSAT below target, and a design team that shipped but didn’t evolve.
What I Did
DesignOps: Implemented design rituals, handoff standards, and a visual QA process that reduced rework by 30%.
Design System: Consolidated semantic tokens and shared components across B2B and B2C — accelerating designer velocity and reducing inconsistencies.
Team leadership: Structured squads with clear roles, design OKRs, and ceremonies that connect discovery to delivery.
Results
Wave 4 in progress. This case study will be expanded with storytelling depth, detailed process, and evidence after the full intake is complete.